Frequently Asked Questions

inlansspark.com is a new website that offers a variety of products and services for customers.

At inlansspark.com, we offer a wide range of products including hair accessories, apparel, candles and shea butter (coming soon), tumblers.

If your order contained a product that was damaged or was not correct, we will work to resolve the issue. We reserve the right to deny requests related to allegations of damaged or wrong product, in our sole discretion, in cases of suspected fraud.

Satisfaction is our goal for every purchase. If you are unhappy with your purchase, please contact us immediately by sending an Email to inlanssparkofbeauty@gmail.com. Unauthorized returns will not be accepted. In general, your return should meet these guidelines: 

· Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned damaged are not eligible for a refund or replacement.

· In the event you have received a damaged item(s) or shipping back damages, please contact our Customer Service Department immediately by phone or email.

· Credit will always be issued to the same method of payment for which they were paid for.

· Please include the packing list that came with your order in your return packaging.

 Defective items must be reported by email immediately upon receipt. Without any prior report/notification, a refund will not be granted. If you believe you have received an incorrect item, please contact us immediately so the issue can be corrected.  

Additional Terms and Conditions — As an alternative to a refund, customers are welcome to exchange products for a replacement that is of the same type and the same price as the product being returned. To make sure that we handle every return or exchange with reasonable fairness, we will not allow the return or exchange of product showing excessive wear and tear. 

After you submit your purchase, your order will quickly move through the process to be packed for shipment or pick up.

. You can cancel your order/item within 30 minutes by sending an Email to Customer Service, inlanssparkofbeauty@gmail.com.  

· If you want to change your order before it ships, contact us by email immediately. Once your order has been shipped, we will not be able to change/cancel it for you.